Sutton Hotel Hakata City offers 162 air-conditioned rooms with hardwood floors, flat-screen satellite TVs, and refrigerators. Each room includes an electric kettle, nightwear, and toothbrush sets. The en suite bathrooms have wooden floors, stylish tiles, and bidets. Quadruple rooms feature two beds, city views, and parquet floors. Some rooms have Hollywood twin beds or semi-double beds (120 cm or 140 cm wide).
Dining Options
Breakfast with coffee and juice is served in the lobby from 6:30 to 9:30 a.m. Yakitori Sumiyoshi, located onsite, serves Japanese grilled skewers. The open lobby has plush seating and plays jazz music.
Leisure & Services
Guests can request massages for an extra cost. The hotel provides free Wi-Fi, dry cleaning, and a 24-hour front desk. Limited bicycle rentals are available on a first-come, first-served basis.
Location & Transport
The hotel is a 5-minute drive from Canal City Hakata and Port of Hakata. Hakata Station is 550 meters away, and Fukuoka Airport is 3 km from the property. Nearby landmarks include Hakata Machiya Folk Museum (1 km), Tochoji Temple (2 km), and Tenjin Central Park (2.5 km).
Additional Amenities
Each room has an AM/FM alarm clock, ironing facilities, and free toiletries. The hotel offers complimentary newspapers in the lobby and passport registration for all guests.
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From cozy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
The hotel offers reasonably priced rooms, modern amenities, and a quiet environment, but lacks some essentials like a heater and purifier. The service is considerate but could use more personal touch. Its excellent location near Hakata Station makes it convenient, with easy access to attractions. The dining options are fair but could be more varied. Overall, a decent choice for those looking for a budget-friendly stay.
Rooms
8.0
The rooms are very reasonably priced, comfortable for two guests, and quiet with modern amenities.
Service
7.0
The service is considerate, though lacking a personal touch and clear communication at times.
Location
9.0
The hotel's location is excellent, only 7 minutes' walk from Hakata Station, providing easy access to nearby attractions.
Dining
7.0
The dining experience offers good value but lacks variety in options.
Facilities
6.0
The hotel has basic facilities but could use improvements in certain amenities.
Ted
United States of America,
May
2024
8.0/10
The hotel is conveniently located near Hakata station, making it really convenient for travelers. The rooms, while not as spacious as depicted online, are well-equipped with all the essentials needed for a comfortable stay. The service, though a bit lacking in English proficiency, is accommodating overall. The location is excellent for its price, allowing easy access to nearby attractions like Sasebo and Nagasaki. The dining experience offers good value with individual seating arrangements, enhancing the overall stay.
Rooms
8.0
The rooms are simple yet stylish, with all necessary amenities provided.
Service
7.0
The service, although not fluent in English, tries to assist guests to the best of their abilities.
Location
9.0
The hotel's location near Hakata station is perfect for exploring the area and accessing transportation easily.
Dining
8.0
The dining experience offers good value and comfortable seating arrangements.
Facilities
8.0
The facilities provided are sufficient for a pleasant stay.
Janet
United States of America,
May
2024
7.2/10
The hotel is conveniently located near Hakata station, making it a great choice for exploring the area. The rooms are spacious with wooden floors and larger-than-average washrooms, providing a comfortable stay. The service staff, while helpful, had some communication issues for special requests. The dining options were satisfactory with a few varieties available. Overall, it's a decent option for the price, especially with its proximity to transportation.
Rooms
7.0
The rooms are decent, featuring wooden floors and larger washrooms compared to typical hotels. They are of reasonable size.
Service
6.0
The service staff, while helpful and nice, had some communication difficulties fulfilling special requests initially.
Location
9.0
The hotel is excellently located really close to Hakata station, making it convenient for transportation.
Dining
7.0
The dining experience offered a good selection of options, though limited. The quality was fair.
Facilities
7.0
The hotel provides basic facilities like dry cleaning, housekeeping, and laundry services.
Edward
United Kingdom,
November
2023
7.8/10
I found the hotel to be quite convenient due to its close proximity to Hakata station. The rooms were well-equipped with all the necessary amenities, although the cigarette smell was off-putting at times. The service was considerate, offering umbrellas during rainy days, but there were some communication challenges. Overall, a good option for a stay in Fukuoka.
Rooms
8.0
The rooms were beautiful and had everything one would need, from toiletries to entertainment options. However, the cigarette smell was noticeable.
Service
7.0
The staff was considerate and offered umbrellas during rainy days, but there were some communication difficulties with specific requests.
Location
9.0
The hotel's location close to Hakata station is very convenient for travelers exploring Fukuoka.
Dining
7.0
The dining options were good, but there could be more variety available to choose from.
Facilities
8.0
The hotel offers standard facilities suitable for a comfortable stay.
Tom
United States of America,
October
2023
6.6/10
The hotel was a bit cramped and had a cigarette smell, but it was well-equipped with amenities. The location was super convenient near Hakata Station, although there were communication issues with the service. The dining options were limited, but the individual seating was a plus.
Rooms
7.0
The room, although a bit squashy, was fully equipped with everything you may need for a comfortable stay.
Service
6.0
The staff was helpful overall, but there were some communication issues which affected the service.
Location
9.0
The hotel's location near Hakata Station was very convenient with 24-hour amenities and shops nearby.
Dining
5.0
The dining options were limited, but having individual seats was a nice touch.
Facilities
6.0
The hotel had basic facilities but lacked a personal touch in the service aspect.
Keith
United Kingdom,
October
2023
7.6/10
The hotel offers reasonably priced rooms that come fully equipped with amenities but might be a bit small and smelly for a solo traveler focused on sleep. The location is excellent, just a short walk from Hakata station, though it can be too close for some travelers. The dining options are of good value, and the facilities provide all necessary conveniences.
Rooms
8.0
The rooms are beautiful and have everything you need, although they could be a bit small and smelly for solo travelers especially focused on sleep.
Service
6.0
The service was a bit impatient and unhelpful at times, with some communication difficulties for special requests.
Location
9.0
The hotel is excellently located, just a 5-minute walk from Hakata station, although for some travelers, it might be too close to the station and the shopping mall.
Dining
7.0
The dining experience is good value and enjoyable, offering seasonal dishes.
Facilities
8.0
The facilities are well-equipped to meet your needs during your stay.
William
United States of America,
September
2023
7.8/10
I really enjoyed my stay at the hotel. The rooms were well-equipped and had everything I needed, from a kettle to toiletries. The cigarette smell was a bit off-putting, but the simple and stylish design made up for it. The service was polite and welcoming, though there was a minor miscommunication about extra charges. The location near Hakata station was perfect for me, and the dining options, while good, could have used a bit more variety. Overall, a comfortable and convenient choice.
Rooms
8.0
The rooms were beautifully designed and had all the essential amenities.
Service
7.0
The staff was extremely polite and welcoming, despite a minor miscommunication about charges.
Location
9.0
The hotel's location near Hakata station was excellent for easy access to transportation.
Dining
7.0
I enjoyed the dining options, but wished for a bit more variety in the menu.
Facilities
8.0
The facilities provided were good for a comfortable stay.
Convenient Location
Minor Miscommunication
Geoff
United Kingdom,
September
2023
7.4/10
The hotel offers reasonably priced rooms, though they appear older than the website images. The service was a mix of considerate gestures like offering umbrellas and some unhelpful and rude interactions. The location is convenient, being close to Hakata Station. The dining experience was described as good, especially for those craving juicy burgers. The facilities were satisfactory, but some communication difficulties were noted.
Rooms
7.0
The sizeable rooms are reasonably priced when booked in advance.
Service
6.0
The service included considerate gestures like providing umbrellas, but there were also unhelpful and rude interactions.
Location
9.0
The hotel is conveniently located near Hakata Station, within walking distance to transportation hubs.
Dining
8.0
The dining experience was good overall, with individual seating and juicy burgers for those with specific cravings.
Facilities
7.0
Convenient Location
Unhelpful Service
Nicholas
United States of America,
July
2023
7.4/10
The hotel offers beautiful rooms equipped with everything you need from kettle to toiletries and comfy PJs. The room may feel a bit small for a solo traveler but is adequate for those seeking a good night's sleep. The location is excellent, just a short walk from Hakata station, making it convenient for travelers. The dining experience varies, with some areas needing improvement. The service can be better with a more personal touch, as some staff members seemed unfriendly. Despite some drawbacks, the hotel provides decent value for money.
Rooms
8.0
The rooms were beautiful and had all the necessary amenities.
Service
6.0
The service could be more friendly and personal.
Location
9.0
The hotel's location near Hakata station is excellent for easy access to transportation.
Dining
7.0
The dining options were mixed, with some areas needing improvement.
Facilities
7.0
The hotel facilities are sufficient but could use some enhancements.